Returns & Exchanges

  • To initiate a return or an exchange kindly drop us an email at exchanges@rdklu.com

  • Kindly note we offer exchanges upto 2 times only.
    The First time charges are free, in the 2nd exchange request the customer has to bear the shipping charges..The Customer can raise a request for an exchange the third time but new product charges would be added in the total.

  • You can check our return policies from here >>https://www.rdklu.com/apps/help-center#our-refunds-policy

  • Once you have emailed us, our team will get back to you within 48 hours & resolve the issue.
  • Exchanges & Store Credits cannot be redeemed on Sale Prices.
  • In Areas where COD is not available, we cannot initiate a reverse pickup and the customer has to courier the product back to us at the address given below  & the courier charges upto Rs.100 are refunded back to customer. 
Plot No.75, DLF Industrial Area Phase 1
Near NHPC Chowk 
Faridabad, 121003
Haryana